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Published: March 22, 2023

Patient Engagement and Retention Specialist

Surrey, BC, Canada | Full Time

Vision Group Canada

See if you are our next:


Working for LASIK MD (a partner of Vision Group Canada) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

A look at your benefits

  • You have a permanent full-time position.
  • You receive a quarterly bonus.
  • You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
  • You benefit from group insurance, telemedicine & RRSP match.
  • You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

  • You present treatment options to prospective patients.
  • You provide accurate information to patients regarding surgery, pricing, and scheduling.
  • You manage and address patient questions accurately, concisely and in a timely manner.
  • You help meet patients' needs by consulting, reassuring and scheduling follow-ups, across different regions.

A clear view of your assets

  • You have a broad background in customer service and retention, in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, prior experience as a sales representative or account excutive and within the hospitatlity indsutry.
  • You have a desire to succeed: being highly motivated, results driven and familiar with client follow-up techniques.
  • You are organized, self-disciplined, have excellent prioritization, time management, and problem-solving skills.
  • You have excellent communication skills.
  • You are flexible to work various schedules, with some occasional evenings and weekends.

From our point of view

We are committed to offering an inclusive work environment and to building a team of employees empowered by its diversity. If you think you are the right candidate for this position and are ready to join a passionate and dedicated team, apply now.