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Published: June 25, 2023

Full-Time Dispensing Optician

Calgary, AB, Canada | Full Time

Crescent Heights Optometry

Crescent Heights Optometry is seeking a FULL-TIME Dispensing Optician to join our team!


  • Greeting customers with a warm welcome;
  • Booking appointments and checking in patients;
  • Answering customer calls promptly;
  • Recalling patients and confirming appointments;
  • Invoicing patients and direct billing to Third Party providers;
  • Assist patients with frame, lenses, and lens coating selection;
  • Confident in explaining key features of lenses, frames, and the benefits of various lens coatings;
  • Taking pupil and segment height measurements accurately without errors;
  • Dispense, adjust and repair eyeglasses;
  • Tracking job status with optical labs and ensuring timely turnaround times;
  • Verify prescription eyeglasses and notify patients when their glasses are ready for pickup;
  • Order contact lenses and notify patients when their contact lenses are ready for pickup;
  • Troubleshoot patient concerns and ensure patient satisfaction;
  • Contributing to store retail sales goals;
  • Contact various frame representatives to choose and purchase the latest frame styles;
  • Ideal candidates should enjoy learning about the newest features available in eyewear technologies and be able to accurately demonstrate this to our patients;
  • Takes pride in-store appearance, shows initiative to keep the store clean, attractive & organized at all times;
  • Monitor inventory: keeping contact lens trials and eye care products fully stocked at all times, rotating stock, and checking for expired products;
  • Conduct optical pre-testing for the optometrists;
  • Possesses the ability to multi-task, prioritize & manage time with competing priorities;
  • Maintain cleaning schedules.

Qualifications / Assets:

  • Candidates with a minimum of 2-year of dispensing experience are welcome to apply, optician license is not required;
  • Familiarity with optical software;
  • Experience with optical pre-testing would be considered an asset;
  • Maintain regular, consistent, and professional attendance. Commitment and punctuality are essential to these positions;
  • Clear and effective communication skills;
  • Ability to build rapport with patients;
  • Strong problem-solving and critical thinking skills;
  • Ability to thrive in a fast-paced and busy environment.

We look forward to hearing from you. We encourage all eligible applicants to apply.