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Published: August 18, 2023

Licensed Senior Optician - Lab Experience

Binbrook, Hamilton, ON, Canada | Full Time

Binbrook Eye Care

Job description

Binbrook Eye Care has been in the heart of Binbrook, Ontario for 10 years, and is an independent Optometry and Optical Services provider. We are looking for a full time senior Optician with lab experience (part time can be considered).


The Optician provides 5-star customer service by building rapport with customers, maintaining expert knowledge of eyewear and contact lenses, fitting and maintaining eyewear, and cutting lenses to fit frames.


  • Greets all customers and makes sure they are comfortable in our office, addressing immediate needs or questions.
  • Custom fits glasses & accurately mounts lenses.
  • Acts as a leader in optical knowledge
  • Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
  • Attracts new customers.
  • Explores the needs & priorities of customers by asking open ended questions.
  • Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
  • Assists co-workers with difficult or complex areas of product needs & prescriptions.
  • Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
  • Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
  • Possesses the ability to multi-task, prioritize & manage time with competing priorities.
  • Commits to delivery date & time, seeks feedback & asks for referrals.
  • Presents, celebrates & educates at pick up.
  • Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
  • Additional duties may be assigned as needed


  • High School graduate or equivalent
  • Licensed Optician
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener & team builder
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Open to new technology


  • Previous customer service & retail experience

Job Types: Full-time, Part-time

Part-time hours: 20-40 per week

Salary: $29.00-$35.00 per hour


  • Casual dress
  • On-site parking
  • Paid time off
  • Profit sharing
  • Store discount

Flexible Language Requirement:

  • French not required


  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Ability to commute/relocate:

  • Binbrook, ON L0R 1C0: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2023-08-15