Job description

Binbrook Eye Care has been in the heart of Binbrook, Ontario for 10 years, and is an independent Optometry and Optical Services provider. We are looking for a full time senior Optician with lab experience (part time can be considered).

GENERAL FUNCTION

The Optician provides 5-star customer service by building rapport with customers, maintaining expert knowledge of eyewear and contact lenses, fitting and maintaining eyewear, and cutting lenses to fit frames.

MAJOR DUTIES & RESPONSIBILITIES

• Greets all customers and makes sure they are comfortable in our office, addressing immediate needs or questions.
• Custom fits glasses & accurately mounts lenses.
• Acts as a leader in optical knowledge
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
• Attracts new customers.
• Explores the needs & priorities of customers by asking open ended questions.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
• Assists co-workers with difficult or complex areas of product needs & prescriptions.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi-task, prioritize & manage time with competing priorities.
• Commits to delivery date & time, seeks feedback & asks for referrals.
• Presents, celebrates & educates at pick up.

• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
• Additional duties may be assigned as needed

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Licensed Optician
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Open to new technology

PREFERRED QUALIFICATIONS

• Previous customer service & retail experience

Job Types: Full-time, Part-time

Part-time hours: 20-40 per week

Salary: $29.00-$35.00 per hour

Benefits:

• Casual dress
• On-site parking
• Paid time off
• Profit sharing
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Binbrook, ON L0R 1C0: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2023-08-15