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Published: March 6, 2024

Receptionist/Administrative Assistant

Toronto, ON, Canada | Full Time

Yonge & College Optometry

We are a busy optometry practice located in downtown Toronto. Our office has been open for 10 years. We are a growing practice looking for a new member to join our team and grow with us.

We pride ourselves on our excellent customer service and want our team members to provide a warm and welcoming environment for all our patients.

Receptionist duties and responsibilities:

  • Scheduling appointments for patients
  • Processing insurance claims and invoices
  • Organizing files for billing, customer and client records, etc.
  • Responding to all customer inquiries in a polite and timely manner

Qualifications:

  • Motivated - Positive attitude and problem solver
  • Verbal and written communication skills - Able to interact clearly with customers, vendors and other employees
  • Organizational skills - keep accurate records and find important information quickly
  • Multi-tasker - someone who can keep things organized and running smoothly in the office
  • Time management skills - prioritize and complete a wide variety of tasks throughout the day
  • Patience and listening skills - to respond appropriately and interact positively with customers
  • Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
  • Bilingual - As part of a multicultural community, the ability to speak a second language is an asset (Spanish, French, Cantonese, Mandarin etc.)

We are looking for someone who has some receptionist experience but are also willing to train. We want someone who is outgoing and friendly, who is comfortable talking on the phone with patients, and is pleasant to be around. Looking for someone reliable, detail-oriented, patient, and a multi-tasker who is calm under pressure.

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