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Published: September 26, 2024

Receptionist

Toronto, ON, Canada | Part Time

Owl Optometry

Company Overview:

Our practice is very community-based and our vision is to be recognized as a primary provider of eye care in our community. If you are passionate about providing superior service to our patients, we want to meet you.

Position: Patient Care Coordinator

Location: Toronto, ON

Job Type: Full-time or Part Time

Job Description:

We are seeking a motivated and outgoing Patient Care Coordinator to join our dynamic team. As the first point of contact for our patients, you will play a crucial role in delivering outstanding customer service and ensuring a seamless patient experience from check-in to check-out.

Responsibilities:

  • Greet patients warmly and ensure a friendly and welcoming atmosphere.
  • Schedule appointments and manage the appointment calendar efficiently.
  • Verify patient insurance information and assist with billing inquiries.
  • Educate patients on eyewear options, lens types, and contact lens care.
  • Answer phone calls and respond to emails promptly and professionally.
  • Maintain patient records accurately and confidentially.
  • Handle administrative tasks such as filing, faxing, and managing incoming and outgoing referrals.
  • Address patient concerns and escalate issues to the appropriate staff members when necessary.

Qualifications:

  • High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
  • Proven experience in a customer service or administrative role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to work efficiently in a fast-paced environment.
  • Proficiency in basic computer skills and experience with electronic health records (EHR) systems preferred.

Benefits:

  • Competitive wages
  • Health insurance benefits (medical, dental, vision).
  • Continuing education opportunities.

How to apply:

Send us an e-mail to info@owloptometry.com Please attach your cover letter and resume. In the cover letter, tell us why you want to work with us. Why do you feel you are the right person for our clinic? We appreciate all applicants but will only respond to those who send in a resume and a cover letter.

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