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Published: January 1, 2025

Optometric Assistant - Fort Macleod Office

Fort Macleod, AB, Canada | Full Time

Optical Studio

The Business:

We are a locally owned and operated optical healthcare provider with two locations. Our dedicated team is committed to delivering exceptional eye care experiences for the whole family. Our core values - Respect, Quality, Integrity, Compassion, Education, Knowledge & Timeliness - are embedded in our interactions with our team, healthcare providers, and patients. Our goal is to enhance how you experience life.

The Team:

We strive to provide outstanding customer experiences to our patients while offering comprehensive knowledge of their eye health and care. We seek individuals who thrive in a fast-paced, detail-oriented environment, provide exceptional patient care, and desire to grow with our team. If you are a detail-oriented, critical thinker, compassionate, sales-focused, personable, comfortable working independently and as part of a team, and adept at handling multiple priorities, we believe this job is the perfect fit for you.

Position Purpose and Objectives

The Patient Care Coordinator (PCC) plays a vital role in clinic efficiency and improving patient care. Key responsibilities include patient reception, appointment scheduling, managing medical records and billing, and conducting optometric testing. This role also involves overseeing communication between departments and triage. This position is for our Fort Macleod Office. The successful candidate will train for 3 months in the Lethbridge location.

This is an entry-level position, and on-the-job training will be provided. Your primary responsibilities will encompass, but not limited to:

  • Opening and closing the clinic
  • Greeting and guiding patients and visitors to the clinic
  • Maintaining electronic medical records (EMR) in Visual Eyes
  • Verifying and processing third-party insurance, cash, and point-of-sale payments
  • Managing incoming telephone calls and responding or redirecting as required
  • Handling all appointment bookings
  • Triage emergency calls during operating hours
  • Carrying out diagnostic testing including, but not limited to, auto-refraction, measuring ocular pressure, and capturing ocular scans according to defined quality control measures
  • Engaging patients and explaining procedures during diagnostic testing
  • Sanitizing pre-test and exam lanes
  • Instructing patients on contact lens insertion and removal
  • Assisting in inventory control of contact lens trials
  • Dispensing glasses and contact lenses.

Required Qualifications

  • High School Diploma or equivalent
  • Proficiency in Windows-based software and Microsoft applications
  • Exceptional time management, attention to detail, communication, and priority-setting skills with the ability to handle challenging situations tactfully and diplomatically.

Preferred Qualifications

  • Familiarity with an electronic records management system
  • Previous experience in a medical/health care office

Working Environment

Optical Studio has two locations: #10-2810 Fairway St S Lethbridge and 2417 6th Ave Fort Macleod. The Lethbridge clinic is open Monday, Wednesday, and Friday, 9:00 am – 5:30 pm, Tuesday and Thursday, 9:00 am – 8:00 pm, and Saturday, 9:00 am – 2:00 pm. The Fort Macleod Clinic is open Monday – Friday, 8:30 am – 5:00 pm. Hours are subject to change, and employees are expected to accept work assignments within the timeframes at each location when the clinic is operating. The specific duties of the position may be adjusted based on clinic needs.

What we offer

  • Comprehensive benefits program
  • Store Discount
  • Professional development opportunities
  • Company events
  • On-Site parking
  • Company events

Job Type: Full-time up to 40 hours per week.

Pay: The starting pay range is $17.00 - $20.00 per hour, and the wage will correspond with experience and education.

If you are passionate about delivering exceptional patient care and want to work in a supportive, dynamic, and continuous learning environment, apply now to join our team!

How to apply:

Send your resume to careers@opticalstudio.ca

Subject Line: PCC Fort Macleod

Closing date: December 13, 2024

We thank all who apply, however only those selected for an interview will be contacted.

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