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Published: February 2, 2025

Reception - Admin - Optometry Clinic

Calgary, AB, Canada | Full Time

Vivid Eye Care

Vivid Eye Care is the one-stop shop for all your eye care needs. We are a family-focused optometry clinic located in SE Calgary. At Vivid Eye Care, we pride ourselves on having state-of-the-art technology and equipment at our fingertips to help us deliver the best patient care possible. After 14 years in business, we are still actively growing, and we are looking to expand our team.

Vivid Eye Care at Cranston is looking for a full-time receptionist who loves to help patients with their custom needs. In this important clinic position, you will be the first point of contact for our patients, whether via phone, email, or in-person. Therefore, our ideal candidate will be warm & friendly, while also being organized and detail oriented. This person will thrive in a fast-paced environment.

This position will be based out of our Cranston location, but the flexibility to work out of our Meadows Mile location would be considered an asset. As our clinic is open evenings and weekends, availability for some evening and Saturday shifts will be required.

Your Role:

  • Answer multi-line phone system, transferring to appropriate clinic departments when needed.
  • Warmly welcome patients to our practice; confirming demographic and insurance information.
  • Create invoices and Alberta Health Care billings, process health insurance claims, and take payments.
  • Schedule appointments.
  • Respond to voicemails and emails.
  • Contribute to business growth by completing administrative tasks and accomplishing related tasks as needed.
  • Triage and handle priority/emergency situations in a timely & effective manner.

Your Compensation Package:

  • Competitive hourly rate based on experience, with annual compensation & performance reviews.
  • After probationary period: bonus profit-sharing opportunities, health benefits, RRSP matching + annual bonus.
  • Complimentary eye care/eye wear for self, and further discounts on eye care/eye wear for self and family.
  • Two weeks paid vacation and 5 paid flex days after 1 year of employment.
  • Other "perks": team building activities, conferences/further learning opportunities.

Skills & Qualifications:

  • Minimum 2 years customer service experience. Reception experience is preferred, while eye care experience will be considered a strong asset.
  • Approachable & communicative; must be able to easily engage with patients and our team.
  • Strong verbal & written communication skills.
  • Excellent time management skills and ability to multitask.
  • Intermediate skill with computer programs, such as Outlook and Microsoft Office Suite.
  • Ability to learn new software (EMR programs), though experience with Visual Eyes software would be ideal.
  • Excellent time management skills.

If you think you would be a great fit for us, we want to hear from you! To be considered for this position, please send a resume (including your postal code) and customized cover letter and/or video message showing us why you're the best person for the position to hiring@vivideyecare.ca, with the subject line "Cranston Admin". Any candidate who calls either of our locations will not be considered, as our phone lines are to remain open for patients.

Thank you for your interest in Vivid Eye Care! All applications will be handled in confidence, but only those selected for interviews will be contacted.

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Profit sharing
  • RRSP match
  • Store discount
  • Vision care

Schedule:

  • Monday to Friday
  • Weekends as needed

Experience:

  • customer service: 2 years (required)
  • reception: 1 year (preferred)

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