ECPJOBS - Licensed Senior Optician

ENGLISH

Published: January 9, 2024

Licensed Senior Optician - Lab Experience

Binbrook, Hamilton, ON, Canada | Full Time

Binbrook Eye Care

Job description

Binbrook Eye Care has been in the heart of Binbrook, Ontario for 10 years, and is an independent Optometry and Optical Services provider. We are looking for a full time senior Optician with lab experience (part time can be considered).

GENERAL FUNCTION

The Optician provides 5-star customer service by building rapport with customers, maintaining expert knowledge of eyewear and contact lenses, fitting and maintaining eyewear, and cutting lenses to fit frames.

MAJOR DUTIES & RESPONSIBILITIES

Greets all customers and makes sure they are comfortable in our office, addressing immediate needs or questions.
Custom fits glasses & accurately mounts lenses.
Acts as a leader in optical knowledge
Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
Attracts new customers.
Explores the needs & priorities of customers by asking open ended questions.
Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
Assists co-workers with difficult or complex areas of product needs & prescriptions.
Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
Possesses the ability to multi-task, prioritize & manage time with competing priorities.
Commits to delivery date & time, seeks feedback & asks for referrals.
Presents, celebrates & educates at pick up.

Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
Additional duties may be assigned as needed

BASIC QUALIFICATIONS

High School graduate or equivalent
Licensed Optician
Optical dispensing experience
Strong customer service skills: communicator, listener & team builder
Knowledge of current store merchandise
Strong basic math skills
Awareness of current fashion trends
Open to new technology

PREFERRED QUALIFICATIONS

Previous customer service & retail experience

Job Types: Full-time, Part-time

Part-time hours: 20-40 per week

Salary: $29.00-$35.00 per hour

Benefits:

Casual dress
On-site parking
Paid time off
Profit sharing
Store discount

Flexible Language Requirement:

French not required

Schedule:

8 hour shift
Day shift
Evening shift
Monday to Friday
Weekend availability

Supplemental pay types:

Bonus pay
Overtime pay

Ability to commute/relocate:

Binbrook, ON L0R 1C0: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2023-08-15

POSTULER POUR CET EMPLOI