ECPJOBS - Optometric Assistant

ENGLISH

Published: January 9, 2024

Optometric Assistant

Ottawa, ON, Canada | Full Time

Downtown Eye Care & The Contact Lens Department

Our mission is to provide clients with quality, personalized eye care to maximize their vision and protect their ocular health throughout all stages of life. If you enjoy working with people and having a job that includes a variety tasks and learning opportunities, we look forward to receiving your application. We are a small group that needs help welcoming and guiding patients through our office. This will include serving patients, problem-solving, and multi-tasking.

To ensure a successful experience, you have the ability to be energetic in a busy environment, have strong interpersonal skills with a desire to learn. Our office is currently in a digital transition, so excellent computer skills are ideal for this position.

Key Responsibilities

Place spectacle and contact lens orders
Assist patients with frame selection and spectacle dispensing
Book and process appointments
Manage and maintain clinic reception
Receive patients and ensure their needs are met
Manage clinic patient flow
Receive incoming phone calls and process accordingly
Process received product orders and manage stock
Use the Electronic Medical Records (EMR) program to book appointments, collect payment, etc.
Provide preliminary testing on automated machines and record results electronically
Interview patients to collect information regarding their visit, perform further preliminary testing (e.g. depth perception, colour vision) and recording the results electronically
Ability to deliver exceptional customer service
Excellent written and verbal communication skills
Ability to solve problems and collect / relay relevant information
Must be able to multi-task and thrive in a fast-paced environment
Critical thinking skills and ability to learn new things
Ability to work independently and within a team, effectively managing his or her own time
Organizational, time management and communication (verbal, written, and listening) skills
Ability to work with Electronic Medical Records and Microsoft Office
Ability to type 50 wpm
Valid Standard First Aid & CPR (Level C) is desired
Possess a pleasant and professional demeanor
Experience working with culturally diverse clientele and colleagues

Secondary Responsibilities

Knowledge, Skills and Abilities

Assets

We thank everyone who took the time to apply for this position; however, only qualified applicants will be contacted.

Job Types: Full-time, Part-time, Permanent

Part-time hours: 20-40 per week

Salary: $17.00-$18.00 per hour

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